Cancellation & Refund Policy

Cancellation and refund enquiries for agreed business services.

Last Updated: October 6, 2026

Agreed Service Terms

Cancellation, notice and refund arrangements for security, facilities and workforce services are set out in the relevant written proposal or service agreement.

Requesting a Review

Contact our team with your service reference, site details and the reason for the request. The team will review it against the applicable service agreement and service records.

Contact

Send cancellation or refund enquiries to info@group5security.com. Any applicable amount and next steps are confirmed after reviewing the request.

Questions about cancellation or refunds? Contact our support team